REFUND POLICY

PLEASE NOTE:

WE DO NOT OFFER EXCHANGE OR RETURN FOR CUSOMISED OR MADE TO ORDER ITEMS.

RETURN POLICY FOR ONLINE PURCHASES

Please note we do not offer exchange or return for Change of Mind, or on Sale Items.

Our photographs reproduce all colours as accurately as possible, however sometimes there may be a slight variation to what you see on our web site.  This can be due to photography lighting, computer picture resolution and individual monitor settings, and these variations will not be considered as a fault,

Damages must be reported to Boucher & Co Pty Ltd trading as BOUCHER & CO within 24 hours of receipt of the products with proof of purchase.

Returns must be made within 7 days of purchase.

 The item must be returned in the condition received and in original packaging.

A restocking fee of 20% of the item price applies.  

The product will be returned directly to Boucher & Co, Australia.

Returns must be sent via a service pre-approved by Boucher & Co.

Please allow up to 5 business days from the date we receive your return for it to be processed.

Processing returns will only commence once the returned goods have been received by BOUCHER & CO.

Please contact BOUCHER & CO if you have any questions regarding our returns policy.

Should BOUCHER & CO offer a refund, this will be made to the original card used for making the purchase. Allow 14 days for the credit to be processed.

Please note that all shipping charges are the customer’s responsibility, excluding shipping errors made by BOUCHER & CO or one of its shipping or courier partners.

The return shipping charges may be higher than the original shipping cost & the customer will not be reimbursed for the original shipping cost.  Any international customs, duties and taxes will not be refunded.

PRODUCT WARRANTY

Any warranty that applies to a product will be honoured should the product be faulty.